At Zod, we are committed to delivering top-quality security systems that prioritize your safety and peace of mind. We recognize that there may be times when you need to return a product or request a refund. This Refund and Return Policy explains the process and terms for handling these requests.

1. Returns Eligibility

• To be eligible for return, products must be unused, in their original condition, and kept in their original packaging.
• Returns must be requested within 10 days of the purchase date.

2. Return Process

• To initiate a return, please reach out to our Customer Service team.
• Be sure to include your order number, the product name, and a brief reason for the return.

3. Inspection and Approval

• After receiving your return request, our team will review the product to confirm it meets the return conditions.
• We will inform you whether your return request has been approved or denied.

4. Approved Returns

• If your return is approved, we will provide you with detailed instructions on how to send the product back.
• Please note that customers are responsible for return shipping costs.

5. Non-Returnable Items

• Some items, including software or customized products, may not qualify for return.

6. Exchange or Refund Policy

• At this time, we do not provide refunds or exchanges. If you want a different product, please return the original item and place a new order.

7. Restocking Fee

• Some returns may be subject to a restocking fee, which will be communicated to you when your return is approved.

Zod reserves the right to update or change this Refund and Return Policy at any time without prior notice. We encourage you to review it regularly for updates.

Thank you for choosing Zod for your security solutions. We truly appreciate your trust and support.