At Zod Security, we strive to provide our customers with high-quality security systems to ensure their safety and peace of mind. We understand that circumstances may arise where you need to return a product or seek a refund. This Refund and Return Policy outlines the procedures and conditions for such situations.
1. Returns Eligibility:
– Products eligible for return must be in their original condition, unused, and in the original packaging.
– Returns must be initiated within 10 days from the date of purchase.
2. Return Process:
– To initiate a return, please contact our Customer Service team
– Provide your order number, the name of the product you wish to return, and a brief explanation for the return.
3. Inspection and Approval:
– Once we receive your return request, our team will inspect the product to ensure it meets the eligibility criteria.
– We will notify you of the approval or rejection of your return request.
4. Approved Returns:
– If your return is approved, you will be provided with instructions on how to return the product.
– Customers are responsible for the cost of return shipping
5. Non-Returnable Items:
– Certain items, such as software or customized products, may not be eligible for return.
6. Exchange or Refund Policy:
– We currently do not offer product refund or exchanges. If you need a different product, please initiate a return and place a new order.
7. Restocking Fee:
– A restocking fee may apply for certain returns. This fee will be communicated to you during the return approval process.
Zod Security reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing Zod Security for your security needs. We appreciate your business.
