A security system maintenance service is a scheduled appointment based on a maintenance plan – usually as per a maintenance contract – whereas an on-call service, is when you need something specific fixed or tuned up that’s outside of your regular maintenance schedule.
Once your security system is installed, to guarantee a smooth performance, some security systems require regular check-ups, as per international standards. Zod Security has 2 kinds of security and safety systems after-sales services comprising of: Maintenance and / or On-call visits.
Maintaining Your Security System | Why Is It Important?
Security equipment is crucial for the safety of your premises and their occupants and visitors. Therefore, making sure they function properly, in all instances, is a responsibility we can carry on our shoulders with you when you sign your maintenance agreement.
Security systems often require regular maintenance checks to make sure the solution is functioning properly. Since this type of equipment is often only used in case of incidents, the best way to be sure that it has not been compromised and is still active and operating correctly is to perform periodic security system maintenance servicing.
Every security system should have a periodic maintenance plan or written documents with past visit details and deadlines for the upcoming reviews. Along with those documents, Zod provides task reports of each visit, with the visit start and end-time as well as the actions undertaken during the maintenance review.
These reports are saved in Zod’s data archive and its CRM system, along with all spare-parts information used for each security system. Having accurate and up-to-date information allows our technical team to effectively follow the status of each security system and cater its services to each specific client.
Throughout the years, this data allowed us to perfect our maintenance processes and adequately manage our review checklists for each system. A copy of each task report is also handed to the client for his reference and safekeeping.
On-Call Services | How It Works
Aside from the maintenance services, we also provide on-call or emergency visits for unexpected occurrences. Your peace of mind is one of our top priorities. You can rest assured, we have got your back with a 24/7 After-sales Service.
This said, we always suggest a good maintenance program for your system, as systems and equipment cannot be reliable unless properly maintained by professionals on a yearly basis. Through the security systems maintenance plan we can anticipate potential damage prior to its occurrence and we can prevent or salvage the systems on time.
We can also detect any harmful changes or unexpected incidents or tampering and conduct the necessary actions to keep your security systems effective at all times.
Ask about our maintenance policies:
